You are running a routine interface check. You’ve done this a hundred times. Then, you see it.
Deleting a ticket destroys time entries, billing history, and audit logs.
You imagine angry clients, refunds, and audit trails. psa interface checker scary mistake fix
You have excluded devices (printers, network gear, servers) in the RMM contract but the PSA still counts them. Or you have a minimum billable unit clause.
Red text. A “Critical Mismatch.” A warning about orphaned records. Or worse—a suggested action that says “Delete Pending.” You are running a routine interface check
Your heart drops. Your palms sweat. Did you just approve a change that will wipe out three years of ticket history? Did you just break the bridge between your Professional Services Automation (PSA) tool and your Remote Monitoring and Management (RMM) platform?
A company was merged or deleted in PSA, but tickets that were closed-remote (synced from RMM during the merge) still reference the old Company ID. Deleting a ticket destroys time entries, billing history,
You think your RMM lost a device, and now the PSA will delete the customer’s billing record.