| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | | Scanner is a grey market import (meant for USA or Europe). | Check your original invoice. If the seller is not a Kodak authorized partner, you have no warranty. | | “Warranty expired” but you just bought it | The scanner was warehoused for 6+ months. Warranty starts from ship date, not sale date. | Provide your GST invoice to Kodak support. They can adjust the start date to the invoice date. This is a common issue in India. | | Portal is slow/timeout | Server routing issues in India (sometimes happens with BSNL or local ISPs). | Use a VPN set to Singapore or use the Smart Touch software method instead. | | Model is too old (pre-2010) | Kodak’s legacy database (Kodak i50/i60 etc.) is offline. | No manufacturer warranty remains. Seek third-party repair in Nehru Place (Delhi) or Lamington Road (Mumbai). | Part 5: The Indian Legal Angle – Consumer Rights Under the Consumer Protection Act, 2019 , if you purchased a Kodak scanner from a registered dealer in India with a valid GST bill, you are entitled to a warranty even if the online check fails due to a clerical error .
In the fast-paced business hubs of India—from Mumbai and Delhi to Bengaluru and Chennai—document management is critical. Kodak Alaris scanners (now part of Kodak Alaris, a division of Alaris Holdings) are the backbone of scanning operations in banks, BPOs, government agencies, and healthcare providers. However, like any precision electronic device, scanners can fail. When they do, a valid warranty can save your business thousands of rupees in repair costs and downtime. kodak scanner warranty check india work
For real-time help, join the “IT Asset Management India” groups on LinkedIn or WhatsApp—experienced admins often share the latest Kodak India support email IDs and spare parts contacts. | Problem | Likely Cause | Solution |
Yes, but only if the original owner provides a “Letter of Ownership Transfer” and the original invoice. Submit these to Kodak Alaris India support. Without this, you cannot claim warranty even if time remains. | | “Warranty expired” but you just bought
For on-site warranty (usually for scanners costing above ₹1.5 lakh), a technician will visit your office in cities like Delhi, Mumbai, Chennai, Kolkata, Hyderabad, Pune, or Ahmedabad. For other locations, you must ship the scanner to a hub.
The standard warranty check portal (Method 1) also shows KCare if it was registered. If not, email kcare.india@kodakalaris.com with your serial number.
Call the toll-free number (1800 103 9092) or visit the Alaris India Care portal. Do not send the scanner without a Return Merchandise Authorization (RMA) number—the service center in Pune or Noida will reject the package.